Hero App - Notice history

Users may experience slowness or error messages when using the Hero app.

We are currently investigating a performance issue affecting the Hero app. The application began experiencing elevated response times and degraded performance from around 09:20 am, with some users reporting error screens or being unable to log in.

Further updates will be posted here as we learn more.

We are currently experiencing an issue where a portion of API calls are intermittently failing. As a result, some users may encounter problems with features such as the inbox, patient search, and other areas of the system that rely on real-time data.

Our team is actively investigating the root cause and working to restore full stability as soon as possible. We will provide further updates here as we learn more.

Thank you for your patience and understanding.

We are currently investigating an issue where users are unable to raise invoices across the platform.stigating this incident.

We are currently investigating an issue where users are unable to raise invoices across the platform.

This issue also impacts the appointment view.

Our team is actively working to identify the root cause and will provide further updates as soon as we have more information.

Some practices have reported that they receive an internal API error when attempting to issue prescriptions. The team are currently investigating the cause of the error.