Hero App - SignatureRX error when raising a prescription – Incident details

All systems operational

SignatureRX error when raising a prescription

Resolved
Operational
Started over 1 year agoLasted about 5 hours

Affected

Integrations

Major outage from 11:35 AM to 4:46 PM

Prescriptions integration

Major outage from 11:35 AM to 4:46 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    Some practices have reported that they receive an internal API error when attempting to issue prescriptions. The team are currently investigating the cause of the error.