Hero App - Notice history

All systems operational

99.70% uptime

Admin Portal - Operational

99.60% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 98.84%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

Patient Booking Service - Operational

99.60% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 98.84%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

Hero Toolbar - Operational

99.60% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 98.84%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

Hero API - Operational

100.0% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025
99.95% uptime

EMIS integration - Operational

99.90% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.72%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

PDS Provider - Operational

99.96% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.89%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

Prescriptions integration - Operational

99.96% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.89%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

Stripe integration - Operational

99.96% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.89%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

SMS provider - Operational

99.96% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.89%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

Video consultation provider - Operational

99.96% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 99.89%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025
99.60% uptime

Partner API - Operational

99.60% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 98.84%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

Staging enviroment - Operational

99.60% uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 98.84%

Previous page

Next page

Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

Hero app crash
ResolvedMajor outage47 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
AWS outage causing outages on Hero
ResolvedPartial outage26 hours 7 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    As a result of the ongoing global AWS outage (https://health.aws.amazon.com/health/status), some Hero services have been impacted.  We are working to restore a full and stable service as quickly as possible.

EMIS availability sync outage
ResolvedMajor outage4 hours 34 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    The team have identified the issue and are working on a fix.

Temporary outages with Hero Health
Resolved
  • Resolved
    UTC
    Resolved

    Have resolved the recent app crashes and outages due to performance load in the system.

Sep 2025

Campaign links redirecting to invalid link error page
ResolvedDegraded performance4 hours 26 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We have had reports of patients opening campaign links that redirect to an invalid link error page. Our technical team are investigating.

Aug 2025

Authentication error when using some of Hero's features
Resolved31 hours 24 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
  • Identified
    UTC
    Identified

    We are in the process of testing a fix for the current issue.

Hero and EMIS connectivity
ResolvedPartial outage168 hours 42 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    Se have identified the issue that is causing a degraded experience with our EMIS integrated practices. We are currently running some tests and working to safely return our EMIS integration service to stable performance levels.
  • Investigating
    UTC
    Investigating
    We are currently investigating an incident where we are experiencing a degraded service between the Hero and EMIS connectivity.

Previous

Aug 2025 to Oct 2025

Next