Authentication error when using some of Hero's features

Resolved

Operational

Started 2 days agoLasted 1 day

Affected

Hero Features

Admin Portal

Updates

Resolved
August 20, 2025 at 3:42 PM
Resolved
August 20, 2025 at 3:42 PM
This incident has been resolved.
Monitoring
August 19, 2025 at 11:42 AM
Monitoring
August 19, 2025 at 11:42 AM
We implemented a fix and are currently monitoring the result.
Investigating
August 19, 2025 at 8:17 AM
Investigating
August 19, 2025 at 8:17 AM
We are currently investigating this incident.
Identified
August 19, 2025 at 8:17 AM
Identified
August 19, 2025 at 8:17 AM
We are in the process of testing a fix for the current issue.

Hero App - Authentication error when using some of Hero's features – Incident details