Hero App - Notice history

All systems operational

100% - uptime

Admin Portal - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 99.81%

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Apr 2024
May 2024
Jun 2024

Patient Booking Service - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 99.81%

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Apr 2024
May 2024
Jun 2024

Hero Toolbar - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 99.81%

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Apr 2024
May 2024
Jun 2024

Care Navigation - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

Batch messaging - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024
100% - uptime

EMIS integration - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 99.81%

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Apr 2024
May 2024
Jun 2024

PDS Provider - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

SignatureRX Integration - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

Stripe integration - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

SMS provider - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

Video consultation provider - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024
100% - uptime

Partner API - Operational

100% - uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%

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Apr 2024
May 2024
Jun 2024

Notice history

Jun 2024

EMIS Connection failure
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The EMIS technical teams have confirmed that normal service has been observed as of 15:00 today. Their service will now undergo a period of heighten monitoring. Expected update at 17:00.

  • Identified
    Identified

    We have identified that this issue is being reported via EMIS and have updated us regarding a service degradation with EMIS Web which is affecting the APIs that are used within the Hero app. This is being investigated by EMIS as a high priority and we will have more information as work progresses to fix this issue.

  • Investigating
    Investigating

    We are experiencing issues with our service successfully connecting to the EMIS API. We are currently investigating the route cause and will be determining if this is a problem with the EMIS API service or an internal issue with the Hero app.

May 2024

System Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    Investigating

    We are currently investigating this issue.

Booking service incident
  • Resolved
    Resolved

    There was a brief booking service outage this morning between 8:30am and 9:50am. We have investigated and resolved the issue. The service is back up and running as normal.

Apr 2024

No notices reported this month

Apr 2024 to Jun 2024

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