Hero App - Notice history

All systems operational

99.99% uptime

Admin Portal - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 99.99%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

Patient Booking Service - Operational

99.95% uptime
Feb 2025 · 100.0%Mar · 99.85%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

Hero Toolbar - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

Hero API - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025
99.37% uptime

EMIS integration - Operational

96.29% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 89.12%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

PDS Provider - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

Prescriptions integration - Operational

99.94% uptime
Feb 2025 · 100.0%Mar · 99.84%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

Stripe integration - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

SMS provider - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

Video consultation provider - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025
99.84% uptime

Partner API - Operational

100.0% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 100.0%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

Staging enviroment - Operational

99.68% uptime
Feb 2025 · 100.0%Mar · 100.0%Apr · 99.06%

Previous page

Next page

Feb 2025
Mar 2025
Apr 2025

Notice history

View current status

Apr 2025

EMIS partner API outage causing issues with HERO and EMIS sync
ResolvedDegraded performance143 hours 57 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    EMIS have applied some changes to the Partner API to mitigate the issue, and they will continue to monitor the impact of these changes. Work will continue over the weekend to fully understand and resolve this issue.

  • Update
    UTC
    Update

    EMIS are continuing investigations into the issue causing some users to experience degraded performance with Partner API.

  • Update
    UTC
    Update

    We have received reports this morning from EMIS users that there is still a degraded performance. We have contacted the EMIS team for more information and will update here when we have heard more from EMIS.

  • Update
    UTC
    Update

    The team are investigating remedial action.

  • Identified
    UTC
    Identified

    Since 10:45 there has been an outage on the EMIS partner API which has caused sync issues between HERO and EMIS.

[Partners] Interop outage on staging enviroment
ResolvedPartial outage22 hours 39 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an outage of interop on our staging environments. This will be impacting RegisterPatientPds calls.

EMIS Web outage causing issues with EMIS sync
ResolvedDegraded performance48 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Optum have reported that EMIS Web has experienced an outage at approx 64 sites. This has caused some issues with our sync behaviour between the systems.

Mar 2025

Patient receives 404 (page not found) error when trying to submit a care navigation request
Resolved3 hours 41 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We have identified the issue and are working towards a fix.
  • Investigating
    UTC
    Investigating

    We have identified that this issue is intermittent and is not affecting all patients.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
SignatureRX Integration issues
ResolvedPartial outage3 hours 55 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The issue seems to be resolved. We are monitoring this closely

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    The integration between Hero Health and SignatureRX has been experiencing issues. The team are currently investigating the cause

Degraded performance on the EMIS integration
ResolvedDegraded performance2 hours 33 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The EMIS Partner API is currently experiencing issues. This will impact online availability in Hero and other services intermittently.

Feb 2025

Hero Health Outage
Resolved2 hours 27 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

Previous

Feb 2025 to Apr 2025

Next