Hero App - Patient receives 404 (page not found) error when trying to submit a care navigation request – Incident details

All systems operational

Patient receives 404 (page not found) error when trying to submit a care navigation request

Resolved
Operational
Started over 1 year agoLasted about 4 hours

Affected

Hero Features

Partial outage from 12:56 PM to 2:47 PM, Operational from 2:47 PM to 4:09 PM, Partial outage from 4:09 PM to 4:38 PM

Patient Booking Service

Partial outage from 12:56 PM to 2:47 PM, Operational from 2:47 PM to 4:09 PM, Partial outage from 4:09 PM to 4:38 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We have identified the issue and are working towards a fix.
  • Investigating
    UTC
    Investigating

    We have identified that this issue is intermittent and is not affecting all patients.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.