Hero App - Degraded performance on the EMIS integration – Incident details

All systems operational

Degraded performance on the EMIS integration

Resolved
Degraded performance
Started over 1 year agoLasted about 3 hours

Affected

Integrations

Operational from 12:24 PM to 12:24 PM, Degraded performance from 12:24 PM to 2:58 PM

EMIS integration

Operational from 12:24 PM to 12:24 PM, Degraded performance from 12:24 PM to 2:58 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The EMIS Partner API is currently experiencing issues. This will impact online availability in Hero and other services intermittently.