Hero App - Notice history

All systems operational

100% - uptime

Admin Portal - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.99%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Patient Booking Service - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Hero Toolbar - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Care Navigation - Operational

100% - uptime
Mar 2025 · 99.67%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Batch messaging - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025
99% - uptime

EMIS integration - Operational

96% - uptime
Mar 2025 · 100.0%Apr · 89.12%May · 100.0%

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Mar 2025
Apr 2025
May 2025

PDS Provider - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

SignatureRX Integration - Operational

100% - uptime
Mar 2025 · 99.84%Apr · 100.0%May · 99.30%

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Mar 2025
Apr 2025
May 2025

Stripe integration - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

SMS provider - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Video consultation provider - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025
100% - uptime

Partner API - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Staging enviroment - Operational

100% - uptime
Mar 2025 · 100.0%Apr · 99.06%May · 100.0%

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Mar 2025
Apr 2025
May 2025

Notice history

May 2025

SignatureRX error when raising a prescription
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Some practices have reported that they receive an internal API error when attempting to issue prescriptions. The team are currently investigating the cause of the error.

Apr 2025

EMIS partner API outage causing issues with HERO and EMIS sync
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    EMIS have applied some changes to the Partner API to mitigate the issue, and they will continue to monitor the impact of these changes. Work will continue over the weekend to fully understand and resolve this issue.

  • Update
    Update

    EMIS are continuing investigations into the issue causing some users to experience degraded performance with Partner API.

  • Update
    Update

    We have received reports this morning from EMIS users that there is still a degraded performance. We have contacted the EMIS team for more information and will update here when we have heard more from EMIS.

  • Update
    Update

    The team are investigating remedial action.

  • Identified
    Identified

    Since 10:45 there has been an outage on the EMIS partner API which has caused sync issues between HERO and EMIS.

[Partners] Interop outage on staging enviroment
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing an outage of interop on our staging environments. This will be impacting RegisterPatientPds calls.

EMIS Web outage causing issues with EMIS sync
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Optum have reported that EMIS Web has experienced an outage at approx 64 sites. This has caused some issues with our sync behaviour between the systems.

Mar 2025

Patient receives 404 (page not found) error when trying to submit a care navigation request
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the issue and are working towards a fix.

  • Update
    Update

    We have identified that this issue is intermittent and is not affecting all patients.

  • Investigating
    Investigating
    We are currently investigating this incident.
SignatureRX Integration issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The issue seems to be resolved. We are monitoring this closely

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    The integration between Hero Health and SignatureRX has been experiencing issues. The team are currently investigating the cause

Degraded performance on the EMIS integration
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The EMIS Partner API is currently experiencing issues. This will impact online availability in Hero and other services intermittently.

Mar 2025 to May 2025

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