Earlier today the Hero platform experienced some disruption. This was caused by two separate and unrelated issues that happened to occur within the same period,
rather than a single underlying fault.
The first affected the app itself, which for a time was running slowly and at times was unavailable. This was caused by a number of database queries that were not performing efficiently. We have since optimised them and performance has returned to normal.
The second affected partners connecting to Hero through our API, where some requests were incorrectly rejected as unauthorised. This followed a system update that was released without a dependent component. That component has since been deployed and API access has been fully restored.
Both issues are now resolved and we are continuing to monitor closely to confirm the platform remains stable.
