Hero App - Notice history

All systems operational

100% - uptime

Admin Portal - Operational

100% - uptime
Jun 2026 · 99.95%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

Patient Booking Service - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

Hero Toolbar - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

Hero API - Operational

100% - uptime
Jun 2026 · 99.89%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026
100% - uptime

EMIS integration - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 99.09%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

SystmOne integration - Operational

PDS Provider - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

Prescriptions integration - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

Stripe integration - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

SMS provider - Operational

100% - uptime
Jun 2026 · 99.67%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

Video consultation provider - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026
100% - uptime

Partner API - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

Staging enviroment - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%
Jun 2026
Jul 2026
Aug 2026

Notice history

Aug 2026

No notices reported this month

Jun 2026

Firetext experiencing connectivity
  • Resolved
    UTC
    Resolved

    Firetext have confirmed the issue is resolved.

  • Monitoring
    UTC
    Monitoring

    From Firetext: Monitoring - The team has applied mitigations to the affected systems, restoring services. We can see that services are currently functioning as expected and will continue to monitor the situation.
    Jun 26, 2026 - 16:19 BST

  • Identified
    UTC
    Identified

    Firetext are currently experiencing connectivity issues with their web application and API. You can see updates from them here: https://status.firetext.co.uk/

Jun 2026 to Aug 2026

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