Hero App - Notice history

All systems operational

100% - uptime

Admin Portal - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Patient Booking Service - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Hero Toolbar - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Care Navigation - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Batch messaging - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

EMIS integration - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

PDS Provider - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

SignatureRX Integration - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 99.84%

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Jan 2025
Feb 2025
Mar 2025

Stripe integration - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

SMS provider - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Video consultation provider - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
100% - uptime

Partner API - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

SignatureRX Integration issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The issue seems to be resolved. We are monitoring this closely

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    The integration between Hero Health and SignatureRX has been experiencing issues. The team are currently investigating the cause

Degraded performance on the EMIS integration
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The EMIS Partner API is currently experiencing issues. This will impact online availability in Hero and other services intermittently.

Feb 2025

Hero Health Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

Jan 2025

System Outage
  • Resolved
    Resolved

    The Hero web app experienced an outage for ~10 minutes

Jan 2025 to Mar 2025

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