Hero App - Notice history

All systems operational

100% - uptime

Admin Portal - Operational

100% - uptime
May 2026 · 100.0%Jun · 99.95%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Patient Booking Service - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Hero Toolbar - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Hero API - Operational

100% - uptime
May 2026 · 100.0%Jun · 99.89%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026
100% - uptime

EMIS integration - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

SystmOne integration - Operational

PDS Provider - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Prescriptions integration - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Stripe integration - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

SMS provider - Operational

100% - uptime
May 2026 · 100.0%Jun · 99.67%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Video consultation provider - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026
100% - uptime

Partner API - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Staging enviroment - Operational

100% - uptime
May 2026 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2026
Jun 2026
Jul 2026

Notice history

Jul 2026

No notices reported this month

Jun 2026

Firetext experiencing connectivity
  • Resolved
    Resolved

    Firetext have confirmed the issue is resolved.

  • Monitoring
    Monitoring

    From Firetext: Monitoring - The team has applied mitigations to the affected systems, restoring services. We can see that services are currently functioning as expected and will continue to monitor the situation.
    Jun 26, 2026 - 16:19 BST

  • Identified
    Identified

    Firetext are currently experiencing connectivity issues with their web application and API. You can see updates from them here: https://status.firetext.co.uk/

System slow to load and at times displaying an application error
  • Resolved
    Resolved

    This incident has been resolved. During planned infrastructure work, a configuration change had an unintended side effect that caused part of our system to become temporarily unavailable. Redeploying the affected service resolved the issue.

  • Monitoring
    Monitoring

    We've identified the source of the issue and are actively working on a full resolution. We've already taken steps to stabilise the system and things are improving. We'll share a further update once we've confirmed everything is fully resolved.

  • Investigating
    Investigating

    We are currently investigating an incident being reported where our application is slow to load and at times displaying an application error.

May 2026

No notices reported this month

May 2026 to Jul 2026

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