Hero App - Notice history

All systems operational

100% - uptime

Admin Portal - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 98.84%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Patient Booking Service - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 98.84%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Hero Toolbar - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 98.84%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025
100% - uptime

EMIS integration - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.72%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

PDS Provider - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.89%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

SignatureRX Integration - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.89%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Stripe integration - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.89%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

SMS provider - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.89%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Video consultation provider - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 99.89%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025
100% - uptime

Partner API - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 98.84%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Staging enviroment - Operational

100% - uptime
Sep 2025 · 100.0%Oct · 98.84%Nov · 100.0%

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Sep 2025
Oct 2025
Nov 2025

Notice history

Nov 2025

No notices reported this month

Oct 2025

Hero app crash
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
AWS outage causing outages on Hero
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    As a result of the ongoing global AWS outage (https://health.aws.amazon.com/health/status), some Hero services have been impacted.  We are working to restore a full and stable service as quickly as possible.

EMIS availability sync outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The team have identified the issue and are working on a fix.

Temporary outages with Hero Health
  • Resolved
    Resolved

    Have resolved the recent app crashes and outages due to performance load in the system.

Sep 2025

Campaign links redirecting to invalid link error page
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We have had reports of patients opening campaign links that redirect to an invalid link error page. Our technical team are investigating.

Sep 2025 to Nov 2025

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