Hero App - Notice history

All systems operational

100% - uptime

Admin Portal - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Patient Booking Service - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Hero Toolbar - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Hero API - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026
100% - uptime

EMIS integration - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.26%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

SystmOne integration - Operational

PDS Provider - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.26%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Prescriptions integration - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.26%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Stripe integration - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.26%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

SMS provider - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.26%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Video consultation provider - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 99.26%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026
100% - uptime

Partner API - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Staging enviroment - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026
Mar 2026
Apr 2026

Notice history

Apr 2026

Performance issues across the Hero browser
  • Resolved
    Resolved

    This incident has been resolved. There was a temporary spike due to a query used in the admin system.

  • Investigating
    Investigating
    We are currently investigating this incident.

Mar 2026

Support tool experiencing an outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    As of 2:00pm today, our support tool has been experiencing an outage, which means we are currently unable to view incoming support requests. The provider has confirmed that all submissions are still being recorded and will be accessible once the service is restored.

    If you have an urgent issue in the meantime, please contact freya.bilton@herohealth.net.

Feb 2026

No notices reported this month

Feb 2026 to Apr 2026

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