Hero App - Patients unable to book or access appointments online – Incident details

What was affected

• Appointment communications were not sending successfully

• Some messages that appeared to be queued were sent but not recorded against the relevant records

• Patient authentication was failing for some users, including those using booking links and the private flow

What we did

Our team identified the affected services and pushed out a fix. Services have been restored and we are monitoring to confirm everything is operating as expected.