Hero App - Slow response times in EMIS syncing (appointments/availability/general calls) – Incident details

Experiencing partially degraded performance

Slow response times in EMIS syncing (appointments/availability/general calls)

Identified
Degraded performance
Started 3 days ago

Affected

Hero Features

Degraded performance from 11:47 AM to 12:00 AM

Admin Portal

Degraded performance from 11:47 AM to 12:00 AM

Patient Booking Service

Degraded performance from 11:47 AM to 12:00 AM

Integrations

Degraded performance from 11:47 AM to 12:00 AM

EMIS integration

Degraded performance from 11:47 AM to 12:00 AM

Partners

Degraded performance from 11:47 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    The team continues to monitor the EMIS sync performance, make server adjustments, and coordinate to resolve any remaining issues.