Hero App - Hero and EMIS connectivity – Incident details

All systems operational

Hero and EMIS connectivity

Resolved
Partial outage
Started about 1 year agoLasted 7 days

Affected

Hero Features

Degraded performance from 11:00 AM to 11:43 AM

Admin Portal

Degraded performance from 11:00 AM to 11:43 AM

Patient Booking Service

Degraded performance from 11:00 AM to 11:43 AM

Hero Toolbar

Degraded performance from 11:00 AM to 11:43 AM

Integrations

Degraded performance from 11:00 AM to 2:07 PM, Operational from 11:00 AM to 2:07 PM, Degraded performance from 2:07 PM to 11:43 AM

EMIS integration

Degraded performance from 11:00 AM to 11:43 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    Se have identified the issue that is causing a degraded experience with our EMIS integrated practices. We are currently running some tests and working to safely return our EMIS integration service to stable performance levels.
  • Investigating
    UTC
    Investigating
    We are currently investigating an incident where we are experiencing a degraded service between the Hero and EMIS connectivity.