Hero App - EMIS partner API outage causing issues with HERO and EMIS sync – Incident details

EMIS integration experiencing major outage

EMIS partner API outage causing issues with HERO and EMIS sync

Identified
Major outage
Started 2 days ago

Affected

Integrations

Major outage from 9:44 AM to 12:00 AM

EMIS integration

Major outage from 9:44 AM to 12:00 AM

Updates
  • Update
    Update

    We have received reports this morning from EMIS users that there is still a degraded performance. We have contacted the EMIS team for more information and will update here when we have heard more from EMIS.

  • Update
    Update

    The team are investigating remedial action.

  • Identified
    Identified

    Since 10:45 there has been an outage on the EMIS partner API which has caused sync issues between HERO and EMIS.