Degraded performance of the database causing issues with admin and patient booking and messaging

Resolved

Partial outage

Started almost 2 years agoOctober 10, 2024Lasted about 5 hoursOctober 10, 20249:42 AM2:59 PMUTC

Affected

Hero Features

Admin Portal

Patient Booking Service

Updates

Resolved
October 10, 2024 at 2:59 PMUTC
Resolved
October 10, 2024 at 2:59 PMUTC
This incident has been resolved.
Monitoring
October 10, 2024 at 1:48 PMUTC
Monitoring
October 10, 2024 at 1:48 PMUTC
A fix has been implemented and we are monitoring the results.
Update
October 10, 2024 at 1:47 PMUTC
Update
October 10, 2024 at 1:47 PMUTC
We are continuing to work on a fix for this issue.
Update
October 10, 2024 at 1:00 PMUTC
Update
October 10, 2024 at 1:00 PMUTC
We are continuing to work on a fix for this issue.
Update
October 10, 2024 at 12:59 PMUTC
Update
October 10, 2024 at 12:59 PMUTC
The team have taken action and the admin portal should now be functional again. We are still experiencing issues with the patient booking service. The team are working on a fix for this.
Identified
October 10, 2024 at 10:16 AMUTC
Identified
October 10, 2024 at 10:16 AMUTC
The issue has been identified and a fix is being implemented.
Monitoring
October 10, 2024 at 9:42 AMUTC
Monitoring
October 10, 2024 at 9:42 AMUTC
A fix has been implemented and we are monitoring the results.
Update
October 10, 2024 at 9:14 AMUTC
Update
October 10, 2024 at 9:14 AMUTC
We are continuing to work on a fix for this issue.
Identified
October 10, 2024 at 9:05 AMUTC
Identified
October 10, 2024 at 9:05 AMUTC
The issue has been identified and a fix is being implemented.

Hero App - Degraded performance of the database causing issues with admin and patient booking and messaging – Incident details