Hero App - SignatureRX Integration issues – Incident details

Experiencing partially degraded performance

SignatureRX Integration issues

Resolved
Partial outage
Started 9 months agoLasted about 4 hours

Affected

Integrations

Operational from 1:49 PM to 1:49 PM, Partial outage from 1:49 PM to 5:45 PM

Prescriptions integration

Operational from 1:49 PM to 1:49 PM, Partial outage from 1:49 PM to 5:45 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The issue seems to be resolved. We are monitoring this closely

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    The integration between Hero Health and SignatureRX has been experiencing issues. The team are currently investigating the cause