Hero App - Admins receiving 'An error has occurred' message on Hero admin app – Incident details

All systems operational

Admins receiving 'An error has occurred' message on Hero admin app

Resolved
Major outage
Started 3 months agoLasted 21 hours 1 minute

Affected

Hero Features

Degraded performance from 1:24 PM to 10:25 AM

Admin Portal

Degraded performance from 1:24 PM to 10:25 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We have had reports of admins experiencing an 'An error has occurred' message on the Hero admin app. We are continuing to work on a fix for this incident.